Legal Policies

What Vindicate Does -- Document Analysis, Not Legal Advice

Vindicate does not write law, create legal positions, or interpret statutes. It is a retrieval and surfacing system. When you describe your situation, Vindicate searches a database of publicly available federal statutes, state laws, and published government regulations and returns the laws and rules that most closely match your described facts.

Every response Vindicate provides includes the exact name, statute number, or regulation citation for each law referenced -- for example, No Surprises Act (42 U.S.C. Section 300gg-111) or Fair Debt Collection Practices Act (15 U.S.C. Section 1692c). These citations are not summaries or paraphrases created by Vindicate. They are references to real, publicly available government law that you can look up independently at sources such as law.cornell.edu, congress.gov, or your state legislature's official website.

Your Responsibility to Confirm Accuracy

Because Vindicate retrieves and surfaces law rather than interpreting it, the accuracy of every response depends on two things: (1) the accuracy of the facts you provide, and (2) whether the retrieved law is current and applicable to your specific circumstances.

You are responsible for independently confirming that:

• The laws cited in your response are current and have not been amended, repealed, or superseded
• The laws cited apply to your specific state, situation, and facts
• No additional laws exist that may be more relevant to your situation
• Any action you take based on Vindicate output is appropriate for your circumstances

Vindicate may retrieve laws that are partially applicable, retrieve an older version of a regulation, or miss a law that is more directly relevant. This is not legal advice. It is a research starting point grounded in government sources. The final responsibility for verifying and acting on any information rests entirely with you.

Why We Cite Every Source

Vindicate cites every law by name and statute number intentionally. This is not a legal formality -- it is a transparency commitment. We believe you should never have to take our word for it. Every citation we provide can be independently verified. If a citation cannot be verified through official government sources, do not rely on it and report it to us at support@getvindicate.com so we can correct our database.

This approach -- surfacing government law with full citations and placing verification responsibility on the user -- is the foundation of how Vindicate operates and how it differs from legal advice.

Accuracy and Limitations

Vindicate draws from a database of federal and state laws but is not infallible. Information may be incomplete, outdated, or not applicable to your jurisdiction. The absence of a law in a response does not mean no law applies. Vindicate is not a substitute for a qualified attorney, licensed healthcare advocate, or certified financial counselor.

No Professional Relationship

Use of Vindicate does not create an attorney-client relationship, doctor-patient relationship, or any other professional relationship.

Laws Referenced

No Surprises Act (42 U.S.C. Section 300gg-111), Affordable Care Act (ACA), HIPAA (Pub.L. 104-191), FDCPA (15 U.S.C. Section 1692), FCRA (15 U.S.C. Section 1681), and applicable state laws. This list is not exhaustive.

Limitation of Liability

To the fullest extent permitted by applicable law, Vindicate and its operators shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of or reliance on any content, response, or guidance. You use Vindicate at your own risk.

Acceptance of Terms

By accessing or using Vindicate you agree to be bound by these Terms of Service. If you do not agree, do not use the service.

Description of Service

Vindicate is an AI-powered informational platform that surfaces publicly available federal and state laws and regulations relevant to medical billing, insurance claims, and debt collection situations. Vindicate is not a law firm, medical practice, or financial advisory service.

Eligibility

You must be at least 18 years old to use Vindicate. By using the service you represent that you are 18 or older and have the legal capacity to enter into these terms.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account. Vindicate is not liable for any loss resulting from unauthorized use of your account.

Acceptable Use

You agree not to: (a) use Vindicate for any unlawful purpose; (b) attempt to reverse engineer or extract the underlying AI models or databases; (c) use the service to generate content intended to harass, defraud, or harm others; (d) resell or redistribute Vindicate responses without written permission; (e) use automated tools to make bulk queries beyond your plan limits; (f) misrepresent your organization type to obtain Community plan pricing.

Intellectual Property

All content, design, and technology comprising Vindicate is owned by or licensed to Vindicate and protected by applicable intellectual property laws. You may use outputs for your personal legal situation only. You may not republish, sell, or distribute Vindicate outputs commercially.

Plan Limits and Fair Use

Each plan includes defined query, document, and letter limits. Exceeding plan limits requires upgrading or purchasing credits. Vindicate reserves the right to throttle or suspend accounts showing patterns of abuse, automated querying, or usage inconsistent with personal or organizational use as defined by your plan.

Modifications to Service

Vindicate reserves the right to modify, suspend, or discontinue any part of the service at any time. We will provide reasonable notice of material changes where possible.

Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association, except where prohibited by law.

Contact

For questions about these Terms contact us at support@getvindicate.com

Information We Collect

We collect: (a) Account information -- name, email address, and authentication data provided during signup via Clerk; (b) Usage data -- queries submitted, documents uploaded, responses generated, and feature usage; (c) Payment information -- processed by Kleviq and Stripe; Vindicate does not store credit card numbers; (d) Device and log data -- IP address, browser type, and access timestamps for security purposes.

How We Use Your Information

We use your information to: provide and improve the Vindicate service; process payments and manage your subscription; send transactional emails (receipts, usage alerts, account notices); analyze usage patterns to improve accuracy and performance; comply with legal obligations.

What We Do Not Do

Vindicate does not sell your personal information to third parties. Vindicate does not use your queries or documents to train AI models without explicit consent. Vindicate does not share your information with advertisers.

Data Storage and Security

Your data is stored in Supabase (PostgreSQL) with encryption at rest and in transit. Authentication is managed by Clerk with industry-standard security practices. We retain account data for as long as your account is active and for 90 days after deletion.

Documents You Upload

Documents uploaded for analysis are processed to extract text for analysis. The full document file is not stored. Limited metadata — including document type, file name, and analysis summary — is retained to support your case history and document consistency checking. We do not store complete document text or personally identifiable information from uploaded documents beyond what is necessary to provide the service. You may request deletion of all uploaded document metadata by contacting privacy@getvindicate.com

HIPAA Notice

Vindicate is not a HIPAA covered entity or business associate as defined under 45 C.F.R. § 160.103. Documents you upload for analysis are processed to extract text relevant to your situation. Vindicate does not store the full content of uploaded documents after analysis is complete. Extracted metadata is stored only as needed to support document consistency checking within your active case session. We strongly recommend you do not upload documents containing sensitive information beyond what is necessary for your analysis.

California Privacy Rights (CCPA)

If you are a California resident you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know: You may request a list of the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to delete: You may request deletion of your personal information subject to certain exceptions.
• Right to opt out: Vindicate does not sell personal information. There is nothing to opt out of.
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise California privacy rights contact privacy@getvindicate.com

Data Breach Notification

In the event of a data breach affecting your personal information, Vindicate will notify affected users within 72 hours of becoming aware of the breach via email to the address on your account. We will describe the nature of the breach, the data affected, and the steps we are taking to address it. For breaches involving protected health information we will follow applicable federal and state notification requirements.

Your Rights

You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your account and associated data; export your case history. To exercise these rights contact privacy@getvindicate.com

Cookies

Vindicate uses essential cookies for authentication and session management. We do not use advertising or tracking cookies.

Children's Privacy

Vindicate is not intended for users under 18. We do not knowingly collect data from minors.

Changes to This Policy

We will notify users of material changes to this Privacy Policy via email or in-app notice at least 14 days before changes take effect.

Contact

For privacy questions contact privacy@getvindicate.com

One-Time Purchases (Case Pass and Credit Packs)

All one-time purchases are final and non-refundable once the product has been accessed or used. If you purchased a Case Pass or credit pack and have not used any situations or credits, you may request a refund within 48 hours of purchase by contacting support@getvindicate.com

Monthly Subscriptions (Vindicate Core, Pro, Community)

Monthly subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused days in a billing period. If you cancel within 24 hours of your initial subscription purchase and have not used the service, you may request a full refund.

Annual Subscriptions

Annual subscriptions may be cancelled within 14 days of the initial purchase for a full refund if fewer than 10 situations have been used. After 14 days or after 10 situations, annual subscriptions are non-refundable but remain active until the end of the subscription period.

Exceptions

Vindicate reserves the right to issue refunds at its discretion in cases of technical failure that prevented access to the service. Refunds will not be issued based on dissatisfaction with AI-generated responses, as the informational nature of the service is clearly disclosed prior to purchase.

How to Request a Refund

Email support@getvindicate.com with your order number, email address, and reason for the request. We respond to all refund requests within 2 business days.

Processing

Approved refunds are processed through Kleviq and Stripe and typically appear within 5-10 business days depending on your bank.

Eligibility

The Vindicate Community plan is available to: registered 501(c)(3) nonprofit organizations; registered 501(c)(4) social welfare organizations; community health clinics and federally qualified health centers (FQHCs); legal aid organizations and public interest law firms; accredited educational institutions using Vindicate for student or patient advocacy programs. For-profit entities do not qualify regardless of mission.

Verification

To activate a Community plan you must provide: your organization's EIN (Employer Identification Number); a copy of your IRS determination letter confirming tax-exempt status; your organization's website domain. Verification is completed within 3 business days. Vindicate reserves the right to deny or revoke Community plan access if verification fails or if the organization no longer meets eligibility requirements.

Seat Management

The Community plan includes 5 named seats. The account owner (billing contact) may invite up to 4 additional team members via the dashboard. Invited members must register with an email address matching the organization's verified domain. Seat transfers require written notice to support@getvindicate.com

Usage Limits and Fair Use

Community plan usage (40 situations/month shared across all 5 seats) is monitored for patterns inconsistent with legitimate organizational advocacy. Automated use, API abuse, or use on behalf of non-eligible populations may result in plan suspension without refund.

Prohibited Uses

Community plan subscribers may not: resell or redistribute Vindicate outputs commercially; use the service to generate content for litigation or formal legal proceedings; share login credentials outside verified seats; use the service on behalf of for-profit entities affiliated with the organization.

Annual Billing Discount

Community plans are eligible for annual billing at $984/year ($82/month equivalent), representing a savings of $204 annually. Annual Community plans follow the same refund policy as other annual subscriptions.

Renewal and Cancellation

Community plans renew automatically. Vindicate will re-verify eligibility annually at renewal. Organizations that no longer meet eligibility criteria will be notified 30 days before renewal and transitioned to the Vindicate Pro plan rate unless cancelled.

Contact

For Community plan questions, verification, or seat management contact support@getvindicate.com